At ImpactIgnit, we are committed to delivering exceptional-value digital advertising services built on clarity, structure, and professional expertise. Every project we create involves strategic thinking, in-depth research, customized analysis, and intellectual work performed individually for each client. Because all our services are digital and non-returnable in nature, our refund policy is designed to be transparent, fair, and considerate of both parties.
Please take a moment to carefully read this policy before purchasing any of our services.
1. General Refund Principles
At ImpactIgnit, we invest significant time, attention, and expertise into every project we take on. Most of our services begin with early-stage research, preparation, or data analysis immediately after payment is confirmed. For this reason, refunds are not automatic and require a detailed review of your request.
We always prioritize resolving your concerns first. Before moving toward a refund decision, we will offer:
- additional explanations
- clarifications of strategic choices
- expanded recommendations
- revisions or adjustments to the deliverables
- improved versions of documents based on your feedback
- direct communication to ensure your expectations are fully understood
Our goal is to make sure you receive real value from the service you purchased.
2. Refund Eligibility
Below are the situations in which you may qualify for a full or partial refund. Each case is reviewed individually to ensure accurate and fair consideration.
2.1. Work Not Started Yet
If you request a cancellation within 48 hours of payment, and no research, preparation, or analysis has begun, you may qualify for a full refund.
This applies only if the team has not yet:
- initiated market research
- started competitor analysis
- reviewed your materials
- prepared drafts or preliminary structures
- scheduled your project with our specialists
If any of these actions have taken place, the request moves to the “partially completed” category.
2.2. Work Partially Completed
If part of the service has already been completed, you may be eligible for a partial refund.
The amount deducted depends on:
- how many stages were completed
- how much research was done
- how much analysis or document preparation was delivered
- whether initial insights or strategic frameworks were already formed
You will receive an exact calculation based on the documented value of each project stage.
2.3. Service Not Delivered on Time
If we do not meet the agreed deadline and we did not receive your approval for deadline changes in advance, you may request:
- a partial refund,
or - free priority completion of the remaining work,
or - additional complimentary revisions or improvements as compensation.
This applies only if the delay was caused by us, not by missing materials or unavailable communication from your side.
2.4. Duplicate Payments or Technical Errors
You will receive a full refund if:
- a double charge occurred
- the payment system processed your transaction incorrectly
- a payment was made by mistake and work has not started
- an unexpected technical issue caused an invalid transaction
These requests are processed quickly and with priority.
3. Situations Not Eligible for Refund
To maintain fairness and ensure professional boundaries, refunds cannot be issued in the following cases.
3.1. Fully Delivered Services
If we have delivered the service in full, refunds are not possible because the work consists of intellectual output that cannot be returned or undone.
All digital documents, strategy files, and analytical reports remain with the client after completion.
3.2. Change of Mind
Refunds cannot be issued if you:
- changed your mind about the project
- decided to pause or stop advertising
- switched to another strategy or business model
- no longer need the service due to internal decisions
Your personal or business-related changes do not qualify as refund grounds.
3.3. Results Not Matching Expectations
We provide strategy, analysis, research, and creative direction — not guaranteed sales results. Therefore refunds cannot be issued for:
- lower-than-expected ad performance
- decisions made by third-party media buyers or designers
- budget reductions on your side
- incorrect tracking setups outside our responsibility
- platform-related issues (Meta, TikTok, Google, etc.)
Advertising performance depends on numerous external variables beyond our control.
3.4. Delays Caused by Missing Information
If your project could not be completed on time due to missing materials, slow communication, or incomplete instructions from your side, refunds are not possible.
Examples:
- delayed access to advertising accounts
- lack of required brand materials
- incomplete briefs
- long pauses in communication
We will resume work at any time once required information is provided.
4. Revision and Correction Policy (Before Refund Consideration)
Before evaluating a refund claim, we first aim to resolve your concerns with:
- refined drafts
- expanded explanations
- additional versions of key sections
- deeper insights where needed
- extended recommendations for your strategy
- improvements, visual enhancements, or clarifications
We will always offer fair, reasonable changes to help you receive the best possible result.
Refund requests are reviewed only after all reasonable correction options have been explored.
5. How to Request a Refund
To submit a refund request, please contact us using the form below and provide:
- Your full name
- Your email address used for the purchase
- The name of the service you purchased
- The payment date
- A detailed explanation of your refund request
- Any optional additional information or files
Your request will be reviewed within 3–5 business days, and we will contact you with a detailed response and the next steps.
6. Contact Information
If you have any questions regarding this policy or need support with your current order, feel free to reach out:
We are always here to assist you and ensure your cooperation with ImpactIgnit is smooth, transparent, and productive.